1Fit
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1Fit · KSA

Terms of Use

These Terms of Use govern your access to and use of the 1Fit Gym member portal, mobile application, kiosks, and on-site facilities (collectively, the "Services"). By creating an account, purchasing a membership, or using any part of the Services, you agree to be bound by these Terms together with the Privacy Policy and any specific service rules published in the Services. If you do not agree, please do not use the Services.

Effective: 1 January 2025[email protected]

1. Acceptance of Terms

These Terms constitute a legally binding electronic contract between you and the operating company of 1Fit ("we", "us", "our") in the Kingdom of Saudi Arabia. The contract is concluded electronically in accordance with the Saudi Electronic Transactions Law (Royal Decree No. M/18 dated 8/3/1428H) and is enforceable on the same basis as a written contract.

2. Eligibility

  • You must be at least 18 years of age, or have the explicit written consent of a guardian who accepts these Terms on your behalf.
  • You must have full legal capacity to enter into a binding agreement under Saudi law.
  • You confirm that the information you provide on registration is true, accurate, complete, and kept up-to-date.
  • We may decline a registration or terminate an account if eligibility is not satisfied or if information is materially incorrect.

3. The Services

The Services include, without limitation:

  • membership purchase, renewal, freeze, and cancellation;
  • class booking, personal-training booking, and facility reservations;
  • physical access to gym premises via QR code, smart card, or biometric verification (where consented);
  • purchase of products, packages, and add-on services;
  • communication with trainers, instructors, and support staff;
  • fitness and activity tracking through connected equipment and applications.

We may add, modify, suspend, or discontinue any feature of the Services at any time, with reasonable advance notice when the change materially affects an active subscription.

4. Your Account and Security

  • You are responsible for keeping your login credentials confidential and for all activity carried out under your account.
  • You must notify us immediately at [email protected] if you suspect unauthorised access.
  • We may require additional identity verification (e.g. national ID or Iqama) for security or regulatory reasons.
  • You may not share your account, membership card, QR code, or biometric access with any other person.

5. Health Acknowledgement, Safety, and Liability

Physical exercise carries inherent risk of injury. By using our facilities you acknowledge and agree that:

  • you are in good general health and have disclosed any medical condition that could affect your participation;
  • you have consulted a qualified physician where appropriate;
  • you will follow facility rules, instructor guidance, and posted safety signage;
  • you accept the inherent risks of exercise and will use equipment within its intended purpose and your own ability;
  • you will report injuries or hazards to staff immediately.

To the maximum extent permitted by Saudi law, we are not liable for injury, loss, or damage arising from your failure to observe these obligations or from your pre-existing medical conditions you did not disclose. Nothing in these Terms limits liability where it cannot be limited by law.

6. Code of Conduct

You agree to:

  • respect other members, staff, and the modesty rules applicable in our Saudi Arabia facilities, including separation between ladies' and men's areas where designated;
  • wear appropriate athletic clothing and footwear inside training areas;
  • not photograph, film, or audio-record other people in the facility without their explicit consent;
  • not engage in harassment, intimidation, discrimination, or any conduct prohibited by Saudi law, including the Anti-Cyber Crime Law (Royal Decree No. M/17 dated 8/3/1428H) when interacting through digital Services;
  • not bring prohibited items (alcohol, narcotics, weapons) into our premises.

We may suspend or terminate your access for violations, without refund where the violation is material.

7. Fees, Taxes, and Payment

  • Membership and product prices are displayed in Saudi Riyals (SAR) and include VAT at the rate prescribed by the Zakat, Tax and Customs Authority (ZATCA), currently 15%, unless otherwise stated.
  • By purchasing, you authorise us (or our payment service providers, all of whom are licensed by the Saudi Central Bank) to charge the agreed amount to your selected payment method.
  • We issue tax invoices that comply with the ZATCA e-invoicing (Fatoora) requirements.
  • Recurring subscriptions renew automatically unless you cancel. The renewal price will be communicated in advance.
  • We may update pricing for new sign-ups or for renewals with at least thirty (30) days' notice; existing fixed-term contracts honour the agreed price for the contracted period.

8. Cooling-Off, Cancellation, Refunds, and Freeze

In line with the Saudi e-Commerce Law (Royal Decree No. M/126 dated 7/11/1440H) and its Implementing Regulations, you have a right to withdraw from any online purchase, free of charge, within seven (7) days of purchase, provided the Services have not been substantially used during that period (e.g. you have not yet attended classes or activated biometric access).

  • How to exercise: send a written withdrawal request to [email protected] from the email on your account; we will confirm receipt within two business days.
  • Refund timing and method: refunds are processed using the original payment method; the credit will appear within fourteen (14) business days, subject to the timing of your bank or card issuer.
  • Beyond the cooling-off period: refunds are at our discretion and may be granted on a pro-rata basis less an administrative fee, in accordance with the published refund policy.
  • Membership freeze: where your membership type permits, you may request a freeze (medical, travel, or personal) under the conditions stated for that plan.
  • Force majeure or facility closure: if we are unable to deliver the Services for reasons beyond our control, we will extend your membership or provide a pro-rata refund.

9. Intellectual Property

All trademarks, logos, software, content, training programmes, photography, and designs forming part of the Services are owned by 1Fit or our licensors and are protected by Saudi intellectual property laws and applicable international treaties. You may not reproduce, modify, distribute, or create derivative works from any part of the Services without our prior written consent, except for personal, non-commercial use as expressly permitted within the Services.

10. User Content

If you submit reviews, comments, or other content through the Services, you grant 1Fit a non-exclusive, royalty-free, worldwide licence to host, store, display, and use that content to operate and promote the Services. You are responsible for ensuring that your content does not infringe any third-party rights and complies with Saudi laws, including the Anti-Cyber Crime Law and Press and Publications regulations. We may remove content that violates these Terms or applicable law.

11. Third-Party Services and Integrations

The Services rely on third parties such as PerfectGym (gym-management platform), payment service providers, cloud-infrastructure providers, and integrated wearable devices. Your use of those third-party components may be governed by their own terms, which we encourage you to review. We are not responsible for the availability, content, or practices of third-party services beyond the obligations imposed by Saudi consumer protection law.

12. Limitation of Liability

To the maximum extent permitted by Saudi law, our aggregate liability for any claim arising out of or related to the Services in any twelve (12)-month period is limited to the total fees you paid to us during that period for the affected Service. We are not liable for indirect, incidental, special, or consequential damages, including loss of data, lost profits, or business interruption. Nothing in these Terms excludes or limits liability for fraud, gross negligence, wilful misconduct, or any other liability that cannot lawfully be limited.

13. Suspension and Termination

  • You may terminate your membership in line with the cancellation rules of your specific plan.
  • We may suspend or terminate your access for material breach of these Terms, fraud, abuse of the Services, or any conduct endangering members or staff.
  • Upon termination, your right to use the Services ends immediately; obligations that by their nature are intended to survive (e.g. payment, intellectual property, indemnity, governing law) will continue.

14. Communications and Electronic Notices

By using the Services you agree to receive operational notices, transactional messages, and security alerts from us by email, SMS, or in-app notification. Marketing communications are sent only with your explicit consent and you may opt out at any time. Electronic communications are valid notices for the purposes of these Terms in accordance with the Saudi Electronic Transactions Law.

15. Force Majeure

Neither party is liable for failure or delay in performance caused by events beyond its reasonable control, including natural disasters, epidemics, governmental orders, civil unrest, infrastructure outages, or any other event qualifying as force majeure under Saudi law. We will use reasonable efforts to resume the Services as soon as practicable.

16. Privacy

Your use of the Services is also governed by our Privacy Policy, which describes how we process your personal data in accordance with the Personal Data Protection Law of Saudi Arabia (PDPL) and its Implementing Regulations issued by SDAIA.

17. Amendments

We may update these Terms from time to time. The latest version is published in the Services. For material changes that affect an active subscription, we will give you at least thirty (30) days' notice through the application or by email. Continued use of the Services after the effective date constitutes acceptance of the updated Terms.

18. Governing Law and Dispute Resolution

These Terms are governed by the laws and regulations of the Kingdom of Saudi Arabia. Any dispute arising out of or in connection with these Terms shall first be addressed amicably between the parties. If unresolved, the dispute shall be subject to the exclusive jurisdiction of the competent courts of Jeddah, Kingdom of Saudi Arabia, without prejudice to any mandatory consumer-protection forum available to you under Saudi law.

19. Language

These Terms are published in Arabic and English. In the event of any conflict between the two language versions, the Arabic version shall prevail in accordance with Saudi law.

20. Contact

Questions, complaints, or requests regarding these Terms may be sent to:

Get in touch
[email protected][email protected]
Terms of Use · 1Fit